Common terms:

At etccraft.com, we highly value our respected customers and users. We care about the issues they usually face while buying or using our products and services. If anyone faces any technical issues, any interruption, or any other issues related to faulty activation of our product, we usually refund according to our policies. Please, use our Support Portal to open a ticket and our team will assist you in resolving your issues.

If you, in any case, feel that the products you have bought don’t fulfill your requirements, you may have option for asking a refund. We accept a relevant refund request when it is done in the due time as 15 days meeting our policies.

We wouldn’t entertain a refund request if your case is similar to the statements below:

·         You have changed your mind after you have downloaded our product.

·         You discovered that your product did not meet your expectations.

·         You are thinking other ways now after you have downloaded.

·         You have purchased product by mistake.

·         You are not capable of using the product.

·         Asking for refund because of any irrelevant reason.

·         You have removed the item by mistake after buying (we advise always to download products as soon as you buy to avoid this situation).

When do we qualify for a refund?

When you request for a refund request, we tend to provide an ideal solution to the issues you are facing. Your request is transferred to our technical team to make sure if your request meets our policies for a refund. We can only entertain your request especially on extreme cases where we confess our inability to solve your problem and offer you a better alternative. 

Our refund policy coverage:

Our refund policies only apply to our actions, products, services and in any of our involvements. We do not take responsibility for any products and services that are similar to us but does not belong to us. We do not accept any third-party request for any refund.

How do we refund your money?

·       The refund may take 5-10 consecutive days if the request if made properly maintaining all our conditions.

·       You will be refunded in the same currency you were charged in. If this is not the case, your bank may charge an exchange fees that would result in deducting your actual price you paid while you made a purchase.

·       All liability goes to you if there is any issue in your exchange bank that is related to deduct your money or any loss.

·       Before we refund, we review and check your request information for validity and security reasons.

·       If we are satisfied with our request, then we proceed to the next step.

·       We then arrange for a refund procedure needed.

·       After we accomplish your refund we tend to make a proof of agreement to avoid future errors.

Please, note that we do not entertain any request if your request is not compatible to our policies, and you fail to provide clear and accurate documents needed to proceed your request.  

Changes to the refund policies:

If we bring about any changes to our refund policies with or without any prior notice, we would update our page containing the full details of the updates.

Please, note that we wouldn’t implement any policies that are hostile to our customers, users, and clients. All policies will meet proper transaction ethics. Therefore we request you to follow our changes and become conscious members of our overall efforts to fully benefit from us and thereby become updated.